You will be prompted on your DUO app to approve logging in to "CLASSE ScreenConnect".You must have a default device running the DUO App to be able to use CLASSE Duo with ConnectWise Control. NOTE: ConnectWise Control only supports Duo Push to your default device.Click on the "Log In" in the upper right hand corner.Note: You must put in the - otherwise you will get a "cannot connect" error.We will contact appropriate project managers for permission as this service provides new and different functionality. You need to contact CLASSE IT via a service request or e-mail to to get your computers configured and permissions set up. Client Software for computers you want to remote control.Using ConnectWise Control Remote Control Software.If you are sitting in front of a Non-CLASSE Managed computer.If you are sitting in front of a CLASSE Managed computer:.If this developer can’t build a good IOS app after 3+ years of everyone asking for it, then they aren’t going to improve the core apps either. Again, as soon as I can find a suitable replacement, I am moving off this app. I am done waiting for them to fix this IOS support. Otherwise, I could use the IPAD for everything. Wake up - everyone uses IPADS with keyboards these days and the ONLY reason I can’t use my IPAD as my main device is because of this APP. I am done hearing the years of excuses as to why they can’t make a good IOS app. As soon as I can find a remote app with the same speed and features, I am going to migrate off this app. Otherwise, I would have cancelled years ago. I spend about $750 a month to use this app with over 30 techs and the only reason I don’t cancel my subscription and go to another app is because the remote access speed is faster than anything out there for international support. This app is horrible! We have been asking for YEARS to have the IOS support fixed and NOTHING! You can’t even type with a physical keyboard on your IPAD with this app and the mouse support is barely useable. As stated in the other review, I will forward this to our product management team and they will begin investigating. Splashtop Business isn’t a perfect solution either however, they are light years better on IOS. Our Splashtop Business account rep has already offered us a sweet deal to switch but we’re holding tight to see if ConnectWise can get this sorted in a reasonable amount of time. We like Splashtop a lot and I’d hate to make the full switch sometime in the future because they can’t get IOS input device support figured out. We use Splashtop as a backup to ConnectWise Control so the dev should take note that they should really put some time into figuring this out. One app I can point out that works exceptionally well is the Splashtop Business app and I’m sure regular Splashtop works just fine too. Other apps work perfectly fine and support physical keyboard and mouse just fine. Something is wrong with this scenario, as well as the dev excuses about an IOS limitation in similar review responses. Additionally, keyboards attached to an iPad are not auto detected and you are forced to press the mouse icon every time you need to type something. Now that IOS can support mouse input natively, there is no excuse not to allow a native mouse mode. We’ve been longtime ScreenConnect customers and its limitations on IOS in the past were excusable. Requires ConnectWise Control version 6.0 or later. If you don’t already have a ConnectWise Control account, visit to start a trial.įacebook: /ConnectWiseControl Broadcast an iPhone or iPad screen to other devices (iOS 11+) Send commands to remote devices, chat with end users, and more ![]() Remotely control computers and workstations ![]() Host and join remote support and unattended access sessions in your existing ConnectWise Control instance Get secure access to Windows, Mac, Linux, and mobile devices anytime, anywhere. You don’t have to be tethered to your desk to resolve support issues or gain access to your work or personal devices. The official ConnectWise Control app lets you instantly connect to and remotely control devices, bringing the power and convenience of ConnectWise Control to your iPhone or iPad.
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